Privacy Policy

When you contact us, we collect the information you give us directly. That includes your name, phone number, email address, service address, and details about your appliance, like the brand, model, and the problem you are seeing.

When you visit our website, we collect some information automatically. This includes your IP address, browser type, device type, the pages you visit, and the time you spend on them. We use this to understand how people find us and to keep the site working properly.

We use your contact details to schedule your repair visit, confirm appointments, and follow up on the work we did. If you call us, we use your number to reach you about the job.

We use website data to improve our pages, fix errors, and make it easier for you to book a repair. We also use your information to send service updates and, if you ask us to, occasional reminders about maintenance.

We do not sell your personal information. We use it to run our business and take care of your repair, nothing more.

Our website uses cookies and similar tools to remember your preferences and understand how visitors move through the site. A cookie is a small file stored on your device that helps the site work better on your next visit.

You can set your browser to refuse cookies or alert you when one is being placed. If you turn cookies off, some parts of the site may not work as smoothly, but you can still call us at (866) 334-5109 to book a repair.

We use third-party analytics tools, such as Google Analytics, to see how many people visit our site, which pages they read, and where they come from. These tools collect data in an aggregated form and do not identify you by name.

We may also use third-party scheduling or review platforms to manage appointments and feedback. These providers have their own privacy policies, and we encourage you to review them if you use their services.

We share your information only when it is needed to complete your repair. That means our technicians, dispatchers, and trusted service partners may see your name, address, and appliance details so they can do the job.

We may share information if the law requires it, such as in response to a court order or to protect the safety and rights of our team and customers. We do not rent or sell your personal information to anyone.

We keep your contact and service records for as long as we need them to run our business, honor any warranty on our work, and meet legal and tax requirements. When we no longer need your information, we delete it or remove anything that identifies you.

If you ask us to delete your information, we will do so unless we are required to keep it for a legal or warranty reason.

We protect your information with reasonable administrative, technical, and physical safeguards. That includes limiting who can access your records and using secure tools to store and transmit data.

No system is perfectly secure, but we work hard to keep your information safe. If we ever learn of a breach that affects you, we will notify you as required by law.

You have the right to ask what personal information we have about you, to correct anything that is wrong, and to request that we delete it. You can also ask us to stop sending you marketing messages at any time.

To make a request, call us at (866) 334-5109 or use the contact details below. We will respond within a reasonable time and let you know what we can do.

Our website and services are meant for adults. We do not knowingly collect personal information from children under 13. If you believe a child has given us information, please contact us so we can remove it.

We may update this policy from time to time to reflect changes in our practices or the law. When we do, we will post the new version on this page and update the effective date at the top.

If we make a significant change that affects how we use your personal information, we will let you know by posting a notice on our website or by contacting you directly.

If you have questions about this privacy policy or how we handle your information, we are here to help. Call us at (866) 334-5109 or use the contact details below.

AbodeAxis serves West New York, New Jersey, and nearby areas. We have been in business since 2023, and we are happy to talk through any privacy concern you have.